Privacy Policy

March 25, 2025

At The Local Level, we are committed to protecting your privacy and safeguarding any personal information we collect. This Privacy Policy outlines how we collect, use, store, and share information when you use our platform and services.

1. Who We Are

The Local Level is a civic technology platform designed to help small and mid-sized municipalities improve communication, transparency, and citizen engagement through streamlined digital tools.

2. Information We Collect

We collect the following types of information:

A. Information from Government Users

Full name, email address, and job title
Municipal department and contact information
Login credentials
Usage data (logins, activity, document uploads)

B. Information from Citizens (Public Users)

Name and email (when submitted voluntarily)
Report submissions (e.g., maintenance requests, comments, uploads)
Location data (only when submitting geo-tagged requests)
Device/browser information and IP address

3. How We Use Your Information

We use your information to:

Provide and maintain platform services
Customize user experience based on role and municipality
Improve our platform based on usage analytics
Respond to inquiries and support requests
Notify users of relevant updates, events, or issues
Maintain security and prevent misuse

4. How We Share Your Information

We do not sell or rent your personal data. We may share your information with:

Municipal governments that subscribe to our platform
Authorized service providers (e.g., cloud hosting, analytics tools)
Law enforcement or legal authorities when required by law
Third parties only with your explicit consent

5. Data Retention

We retain your data only as long as necessary for operational, legal, or compliance purposes. Data may be archived securely for historical reporting and recordkeeping based on local government requirements.

6. Security

We implement industry-standard safeguards including:

SSL encryption for data transmission
Role-based access controls
Routine platform audits and updates Secure cloud infrastructure partners

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access or request a copy of your data
Request correction or deletion
Object to or restrict processing
Withdraw consent where applicable

To make a request, contact us at hello@thelocallevel.io.

8. Children’s Privacy

Our platform is not intended for children under 13. We do not knowingly collect personal data from minors without verified parental consent.

9. Cookies & Analytics

We use cookies and third-party analytics tools to improve site functionality and understand user behavior. You may disable cookies in your browser settings, though this may affect platform performance.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will notify users through our platform or by email.

11. Contact Us

For questions or concerns about this policy, contact:

The Local Level Email: hello@thelocallevel.io
Website: www.thelocallevel.io